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We help you play responsibly

Gambling can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gambling can also be addictive and make you lose perspective of time and money. We want all your gambling experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gambling.

We help you set the limits!

We give you the opportunity to set your own gambling limits and boundaries. We provide you with tools listed below to prevent unhealthy gambling behavior and enable you to play responsibly.

Wager limit:
Set a limit on the amount you may wager within a specified period of time.

Loss limit:
Set a limit on the losses that may incur within a specified period of time.

Session limit:
Set a limit on the amount of time you may play in any one session.

Self Assessment

Whilst the majority of people do gamble within their means, for some gambling can become a problem. If you feel you're losing the control of your gambling, we recommend that you take the below test. It will give you a clear image of your risk profile and provide advice on how to stay in control.

Stödlinjen

Do you need to take a break from gambling?

Multilotto is committed to creating a platform where players can take a break away from gambling at any time.

If you are concerned about your gambling behaviour, you should consider limiting your access to your account and therefore consider one of the following options:

A minimum seven (7) day cooling off period

Please note that a player who has set a limit or exclusion (time-out) may change or revoke the limit or exclusion by written notice or electronic notice given to Multilotto.net or directly from Multilotto.net website.

Players have the option of self-imposing loss, time-out, session or wager limits at any time.

A notice increasing or revoking a limit or decreasing the exclusion has effect only after a cooling off period of 7 days been applied at the time of reception of the notice.

A notice reducing a limit or increasing the exclusion has effect immediately after reception of the notice.

In order to impose limits on your account you can visit your responsible gambling page within “My account” or alternatively contact our Customer Support team at the email address provided on http://www.multilotto.net.

A minimum six (6) month self-exclusion period

Players can choose to self-exclude for a period of 6 months, 1 year, 3 years or 5 years.

We will also take all reasonable steps to ensure you do not receive any promotional material during this time. Nevertheless, if you have subscribed to or liked our Social Media channels, we strongly recommend you take steps to ensure you don’t receive our news and/or updates through these channels.

We also strongly recommend that you do this for any other operator you may be registered with.

Parental Control

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:

NetNanny - filtering software protects children from inappropriate web content: www.NetNanny.com

CYBERsitter - filtering software allowing parents to add their own sites to block: www.CYBERsitter.com

18+

It is illegal for anyone under the age of 18 to open an account and/or to play on our site. We reserve the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Are you worried about your friends?

Are you worried that a close friend or relative might have a gambling problem? Please contact our support department. They can help set both you and the person you are worried about on the right track.

Independent organisations

Below you will find contact information to organisations that can help gamblers, people with a gambling addiction, and their family and friends.



Gamble Aware
Administered and funded by the Responsible Gambling Trust, Gamble Aware aims to promote responsibility in gambling and offers a programme which seeks to minimise problem gambling and provides help and support for anyone affected. Further information can be found by visiting their website: www.GambleAware.co.uk

GamCare

GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0808 802 0133 (freephone) or by visiting their website at: www.GamCare.org.uk

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem. More information can be found on their website at: www.GamblersAnonymous.org